Below you will find some common questions and information about our shipping and delivery policy. Please see our payment page if you want to know how long it will take until your order is processed (approved). In general, it can take your order a 2-3 business day to get approved if you’re paying using SEPA.
Shipping Location
We ship all packages discreetly from within the European Union (EU). If you are within the EU, your order is shipped domestically.
Discreet & Stealth Shipping
By default, all packages are shipped discreetly and stealthily to ensure privacy and successful delivery. That means you might receive a parcel containing products with different outer packaging.
Countries We Ship To
Please note we ship all of our packages discreetly by default. There is no need to ask for it!
| Region / Country | Shipping Availability | Shipping Fee | Reshipping guarantee |
|---|---|---|---|
| European Union (EU) | ✅ Yes (Domestic & Discreet) – See Shipping time below | €20 | ✅ Most countries (According to our reshipping policy) ❌Excluding: Denmark |
| United States | ✅ Yes (Discreet) – See Shipping time below | €26 | ✅ Yes (According to our reshipping policy) |
| Rest of the World | ✅ Yes (Discreet) – See Shipping time below | €26 | Please see our reshipping policy for details. |
| China (excluding HK) | ❌ Not available | n.a | n.a |
| India | ❌ Not available | n.a | n.a |
We ship to most countries, If your country is selectable at checkout, we ship to it.
Our Shipping Fees
- Europe: €20
- Rest of the world: €26
Shipping Time (After Payment Confirmation)
We usually ship within 3–5 business days after payment is received. However, sometimes your package might take longer to ship. If we run promotions or at certain holidays, we sometimes have shipping delays.
| Country / Region | Estimated Delivery Time |
|---|---|
| Germany, Netherlands, Denmark, Finland, Latvia, Slovakia, Hungary | 7–10 days |
| Italy, Austria, Spain, France, Sweden, Belgium, Czech Republic, Switzerland | 10–14 days |
| Romania, Bulgaria, Greece, Croatia | 14 days |
| Canada, Norway, Slovenia, Portugal | 17 days |
| United States, Greece | 15–21 days |
| New Zealand, Saudi Arabia | 21–30 days |
| Sweden, United Kingdom, Ireland | 12–21 days |
| Other EU Countries | Up to 20 days |
| Rest of the World | Up to 21 days |
Once the package is shipped, you will automatically receive the tracking code to your email.
Can I Ship to a Parcel Locker or Pickup Point?
Yes, we can ship to parcel lockers, pickup points, or PO Boxes — as long as the address you provide is complete, accurate, and deliverable by your local postal service. Please verify this before ordering.
Reshipping Policy
Please see our full reshipping policy here. This section only acts as a quick summary.
If your package is lost, damaged, or seized, we offer one-time free reshipping within 3 months of dispatch, provided valid evidence is submitted. Reshipping applies only if tracking shows no progress (after 45 days in the EU or 75 days elsewhere). If delivery failure is due to an incorrect address or customer error, reshipping is available upon payment of 60% of the order value + shipping fee. We do not offer reshipping to the following countries and regions:
- Denmark (for orders placed after 29.04.2025)
- Canada
- New Zealand
- Australia
- Norway
- Singapore
- South Korea
- Saudi Arabia
- Israel
- United Arab Emirates (UAE)
- All countries in Africa
- All countries in South America
- All countries in the Middle East
- Most countries in Asia
We do not issue refunds; our reshipping policy is the only option.